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Is Rules Not Working in Outlook 2016, 2013, 2010, 2007? Know How to Fix

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Outlook Rules Not Working Error

Rules in Outlook is an action, which is applied to the messages that are sent and received, on the conditions-based, applied by the users. These rules make easy in organizing all the Outlook messages in an efficient way. You can set these rules both at the client and server level. At the server level, you can put on rules if you are using the emails on the Exchange server. However, most of the time, it is noticed that MS Outlook rules fail to work automatically even after creating the rules properly. In the following section, we will discuss the reason and way to resolve an issue of Outlook Rules not working.

Why Rules Are Not Working in Microsoft Outlook: Reasons?

Most of the time, this error is mostly faced by the users because of the corruption that takes place in rules or we can say in Outlook’s mailbox. Once the corruption occurs all the working of Outlook is interrupted. The most difficult situation is faced by users is when the rules are not working in an efficient manner.

Mythology to Resolve Outlook Rules Not Working Issue

Most of the time, Outlook rules not working correctly to overcome this, there are some methods to correct it as mentioned:

Method 1: Rename or Reset SRS File Send and Receive Settings in MS Outlook

It gives information for utilizing messages from service supplier account and information for the management of incoming as well as outgoing procedure of emails from a specific account. The default extension is.srs, which is created by default at the time of account creation in MS Outlook. For removing this error you have to reset/rename your send/receive settings (.srs) file as Outlook rules stopped working.

Method 2: Using IMAP or POP Resolve Corruption

If you are utilizing POP3 or IMAP account and the above solution does not support to fix the issue then, follow common steps to fix it:

1. Delete MS Outlook rules by following the mentioned path:

In Outlook 2010, 2013 and 2016:

  • Open Outlook, click on File and choose an option Manage Rules & Alerts.

In Outlook 2007 and previous Versions:

Open MS Outlook, click on Tools options, and choose Rules and Alerts option.

2. Again, verify the store location of MS Outlook Data File.

To do so:

In Outlook 2010, 2013 and 2016:

  • Open MS Outlook in your system then, go to file tab. Choose Account Settings, click on data file and open file location.

In Outlook 2007 and previous Versions:

Open MS Outlook in your machine and choose File option. Select Data File Management option and choose Data File then, click on Open File Location.

Location: C:\Users\admin\Documents\Outlook Files

3. Now, close MS Outlook and run Inbox Repair Tool for checking an error in PST File.

4. Then, restart MS Outlook.

5. Now, make rules again.

Method 3: Resolve Corruption Issue by Connecting with MS Exchange Account

If you are connected with MS Exchange, then firstly disable cache Exchange Mode and check whether it is working or not. If it is working then, by disabling cache Exchange Mode recreate the rule. Now allocate the MS Outlook OST file and rename it via.old. Once it is done then, re-enable the cache Exchange Mode.

Also Read: How to Fix Unable to Open Outlook Error Quickly


Many times, when Outlook rules are not working, it creates a major issue for users. After understanding this, we have discussed some ways to resolve this in the above discussion in an efficient way. If all any problem is faced then, feel free to leave the comment below. The matter will further be looked at by the experts.

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