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O365 eDiscovery Export Tool Not Working | Hangs | Stuck – Error Fixed

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Office 365 eDiscovery Export Tool Not Working


In this age, Organizations are switching to O365 cloud without having a proper disaster recovery plan. Whether it is a hurricane or intentional deletion of data disaster, the complete data should be in your hand for seamless workflow. In fact, according to a survey, a sad fact is discovered that three out of four companies at data loss risk.

More to the story

When we ask same question to users that, how they safeguard their sensitive Office 365 data? Some say Microsoft takes cares their data and some replied exporting the data on on-premise location by using eDiscovery PST Export tool.

Basically, eDiscovery is a service provided by O365 for In-Place search and hold the searched content of mailbox for a period of time. In case, if you want to save the offline copy of content, then download eDiscovery PST Export tool and store the data in PST format on system. Fortunately, many users never heard of eDiscovery tool. Because to use the Advanced eDiscovery tool, at least Office 365 E3 license is required.

But, Wait, Office 365 eDiscovery Export tool has errors

Sadly, the users who are working with eDiscovery PST Export tool complaints a lot about its working. Interestingly, globally, there are 135 million per month active users of O365 (including free to license). So, we can say that approximately eDiscovery export tool errors is faced by various users around the globe. Here, we mentioned some most common errors faced a lot by users while working with eDiscovery PST Export Tool.

Error 1: Office 365 Data Download With Errors

It is the most common glitch that disturbs the users most. In this error, either all the data have not downloaded or PST file is unable to open. And, certainly, it is not worth to spend lots of hours in export process and received zero results.

Error 2: eDiscovery PST Export Tool ‘Cannot Be Started’ Error

Another disturbing issue is when you try to download the data components from O365 and the tool cannot open. There are various factors that need to be checked while downloading eDiscovery PST Export tool. Unfortunately, there are lots of users who fulfill every pre-requisites, but still getting this message. And, when you become unable to secure the O365 mailbox data on system, it will lead to a head-scratching situation. Because once your data get lost, it will not be simple as a walk in park.

Error 3: Office 365 eDiscovery Export Tool ‘Hang’ Error

When you try to download the huge data from eDiscovery search results, then certainly export tool will starts behave abnormally. It is the limitation of eDiscovery export tool that it does not work properly while exporting data like 70 GB from Exchange Online mailbox. In such cases, where there is a need to transfer huge email data, the tool can suddenly stop the process or crash/hang in the middle.

Error 4: eDiscovery PST Export Tool Stuck At Calculating State

It is last but not the least error generated by eDiscovery export tool. Usually, when you start the tool to download search content, it starts showing entire information of attributes like Time Remaining, Speed, Estimate Item Remaining and so on. But, sometimes, it enters into a never-ending loop and display ‘Calculating’ as a status for all components for a long time. And no process start instead they stuck into a calculating state.

So, How to Overcome eDiscovery Export Tool Errors?

Before downloading the tool, make sure to fulfil the following pre-requisites. Otherwise, it is clear that you will definitely get Microsoft Office 365 eDiscovery export tool errors.

    1. First, exclusively use Internet Explorer 9.0 browser and .Net framework 4.5 or earlier edition to download the tool. Otherwise, you will receive the below-mentioned error while downloading tool from other browsers like Chrome.
  1. Configure the Local Intranet Zone setting properly in IE 9.0. Else, it will create issues.
  2. Last, make sure there is no time-out happens in the server while working on outgoing proxy server.

In case, when you follow the above instructions and still getting any eDiscovery tool error, then its time to switch on a powerful and smart solution.

Use Error-Free, Friendly, Fast Application to Export Content of Office 365

If eDiscovery gets completely tanked, then it is important to have a solution that is more effective. For this, you can use the Office 365 Export Tool. It is a remarkable and easy-to-use application that downloads mailbox(es) data in PST/ EML/ MSG format in bulk on user’s specified location.

It is an all-in-one solution that reduces the data loss risk and enhances data protection by downloading Office 365 emails with attachment(s), calendar entries, contacts, tasks and archive mailbox on local device. On top of that, when the UPN and primary email address did not match, still, the tool exports the mailbox data at on-premise location.

What’s more – the utility gives you more flexibility by exporting the data components of shared mailbox in preferred formats. Moreover, to save effort and time of user, there is another functionality, Date Filter. With this option, you are free to download only the specific emails that received or sent within a particular range by keeping all meta-attributes intact.

All in all, Office 365 Mailbox Export tool is a far better option to protect the Office 365 data items from data loss situation. Because, if you have data in an offline environment, you can retrieve it whenever there is a requirement.

Final Thoughts

No doubt! Office 365 is an incredible cloud suite. However, it is also important to have an efficient data loss disaster recovery plan. According to a study, the organizations who experienced data loss had cost a huge amount. But, the eDiscovery Export tool that use to download the content of O365 to protect data on local environment has lots of errors. Hence, it is not fair to do any kind of compromise with data. So, use Office 365 Export tool to secure sensitive O365 emails, contacts, and so on data in a safe location anywhere in the system.

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